/* Central de ajuda e chamados (meowlive.io/support) */
.help { padding: 48px 20px 72px; }
.help h1 { font-size: clamp(28px, 5vw, 42px); margin: 0 0 8px; }
.help .lead { color: var(--muted); margin: 0 0 24px; max-width: 640px; }
.help h2 { font-size: 22px; margin: 40px 0 14px; color: var(--gold-hi); scroll-margin-top: 84px; }

.help-search { width: 100%; max-width: 560px; padding: 14px 16px; border-radius: 14px; border: 1px solid var(--line); background: var(--surface); color: var(--text); font: inherit; }
.help-search:focus, .tk-form input:focus, .tk-form select:focus, .tk-form textarea:focus { outline: 2px solid var(--gold-dk); outline-offset: 1px; }

.help-cats { display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 14px; margin: 28px 0 8px; }
.help-cats a { display: block; text-decoration: none; color: var(--text); background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px; }
.help-cats a:hover { border-color: var(--gold-dk); }
.help-cats strong { display: block; font-size: 16px; margin-bottom: 4px; }
.help-cats span { color: var(--muted); font-size: 14px; }

.faq details { background: var(--surface); border: 1px solid var(--line); border-radius: 14px; margin: 10px 0; }
.faq summary { cursor: pointer; padding: 15px 18px; font-weight: 600; list-style: none; }
.faq summary::-webkit-details-marker { display: none; }
.faq summary::after { content: "+"; float: right; color: var(--gold-hi); font-weight: 700; }
.faq details[open] summary::after { content: "–"; }
.faq .ans { padding: 0 18px 16px; color: #d9d5cd; }
.faq .ans p { margin: 0 0 8px; }
.faq-empty { display: none; color: var(--muted); margin: 18px 0; }

.tk-box { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 26px; margin-top: 44px; }
.tk-box h2 { margin-top: 0; }
.tk-form label { display: block; font-size: 14px; color: var(--muted); margin: 16px 0 6px; }
.tk-form input, .tk-form select, .tk-form textarea { width: 100%; padding: 12px 14px; border-radius: 12px; border: 1px solid var(--line); background: var(--bg-2); color: var(--text); font: inherit; }
.tk-form textarea { min-height: 150px; resize: vertical; }
.tk-form .row { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
@media (max-width: 640px) { .tk-form .row { grid-template-columns: 1fr; } }
.tk-form .hp { position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden; }
.tk-form button { margin-top: 20px; border: 0; cursor: pointer; font: inherit; }
.tk-form button[disabled] { opacity: .6; cursor: default; }
.tk-msg { margin-top: 16px; padding: 14px 16px; border-radius: 12px; display: none; }
.tk-msg.ok { display: block; background: rgba(80, 180, 120, .12); border: 1px solid rgba(80, 180, 120, .45); }
.tk-msg.err { display: block; background: rgba(220, 90, 90, .12); border: 1px solid rgba(220, 90, 90, .45); }

.tk-mine { margin-top: 18px; font-size: 14px; color: var(--muted); }
.tk-mine a { margin-right: 14px; }

.tk-head { display: flex; flex-wrap: wrap; gap: 10px 14px; align-items: center; margin: 4px 0 6px; }
.tk-badge { font-size: 13px; padding: 4px 12px; border-radius: 999px; border: 1px solid var(--line); background: var(--surface); }
.tk-badge.open, .tk-badge.in_progress { border-color: var(--gold-dk); color: var(--gold-hi); }
.tk-badge.waiting_user { border-color: #6aa6e8; color: #9cc4f2; }
.tk-badge.resolved { border-color: rgba(80, 180, 120, .6); color: #8fd6ad; }
.tk-thread { margin: 22px 0; display: flex; flex-direction: column; gap: 12px; }
.tk-msg-item { max-width: 88%; padding: 12px 15px; border-radius: 14px; background: var(--surface); border: 1px solid var(--line); white-space: pre-wrap; word-break: break-word; }
.tk-msg-item.user { align-self: flex-end; background: rgba(201, 162, 93, .10); border-color: var(--gold-dk); }
.tk-msg-item small { display: block; color: var(--muted); margin-bottom: 4px; font-size: 12px; }
.tk-stars { display: flex; gap: 6px; margin: 8px 0 4px; }
.tk-stars button { background: none; border: 0; cursor: pointer; font-size: 30px; line-height: 1; color: var(--line); padding: 0; margin: 0; }
.tk-stars button.on { color: var(--gold-hi); }